Frequently Asked Questions
Everything you need to know about your 2(X)IST order.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Our underwear and apparel are designed for a body-conscious fit; if you prefer a more relaxed feel, we recommend sizing up.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygienic reasons, underwear must be in its original, unopened packaging.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes 3-7 business days, and you will receive a tracking number via email.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my 2(X)IST garments?
To maintain the integrity of our premium fabrics, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat or air drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Shop Pay.